1. GENERAL
Definitions
Canny Minds (or we/our/us) means Canny Minds Limited, company number 6768203, registered office at Charingworth Grange, Chipping Campden, Glos, GL7 556XJ
You/your means the person, company or organisation who places the order
Website means our website www.cannyminds.com
Delivery Address means the address for delivery of the goods to you, as indicated by you when placing an order.
Goods means any goods to be supplied by us to you following receipt of an order.
Contract means our acceptance of the order.
The supply of goods to you by us shall be subject to our terms and conditions, which are accessible through these pages on our website. Please read these pages carefully before placing an order. The placing of an order shall be considered acceptance of our terms and conditions.
We reserve the right to amend and update these terms and conditions from time to time. It is your responsibility to check our terms and conditions at the time of placing an order.
If you are under 18 you must seek permission from your parents or guardian before you e mail the website or ask the website to e mail you or send any information to the site or attempt to buy any products from the site. If you continue to use this site and services you are confirming that you have received the consent of your parent or guardian.
2. ACCEPTANCE AND CANCELLATION OF ORDERS
All orders placed through our website will be subject to our acceptance of the order and all goods and services are sold subject to availability.
Once an order has been placed you will have a 7 day cooling off period during which you may cancel your order by notifying us (see contacts detail on our website) of your wish to cancel the order. If the goods have not yet been dispatched we will simply hold on to the goods and refund you within 30 days.
If the goods are already in transit you will need to return them to us in the original packaging and once we have checked the goods back we will arrange a refund within 30 days.
When ordering goods from the website you will be required to complete an order form. As part of the ordering process you will be required to read through and accept our terms and conditions document.
Once an order has been submitted to us we will send a note of receipt to the e mail address provided. For the avoidance of all doubt this will not constitute acceptance of the order.
All goods are subject to availability. Once we have received your order we will check availability. If the goods are available we will confirm in writing our acceptance of the order. If the goods are out of stock and not available we will write back to you estimating the expected delivery time and offering you the choice of accepting the delay and maintaining the order or alternatively of cancelling the order.
We reserve the right to decline orders for bulk or high value purchases.
3. DATA PROTECTION
3.1 In order to respect the privacy of our customers we have a responsibility to keep your information confidential. We will use it only to offer our products or services, subject to your acceptance that we may use these details for our marketing purposes.
3.2 You warrant that we may store and process your personal details and information in order to supply goods or services and that this information will be stored in accordance with any Data Protection legislation.
4. RETURNS AND REFUNDS
If goods are delivered to you in a faulty condition you should notify us immediately, providing details of the fault and we will supply you with a written returns note.
Once goods are received back by us we will issue a full refund within 14 days.
We reserve the right to refuse returns if the goods have been altered or used by you in such a way that the damage has directly resulted.
5. DELIVERY
The goods will be delivered to the address supplied in the customer order form.
The delivery will be considered to have been fulfilled once the goods have been signed for by you or someone on your behalf.
Third party carriers will generally carry out our delivery instructions and we cannot be held responsible for all their actions, which will sometimes be beyond our control.
You acknowledge and accept that we cannot be held responsible for any errors made by you on the order form.
Any postage charges will be set out on the website form and will be applied in accordance with the detail on the order form at the moment in time when the order is placed.
We shall not be responsible for a non delivery unless you notify us within 7 days of the indicated delivery date (on the order acceptance form) that you have not received the goods ordered.
Our liability (if any) shall be limited to the issue of a credit note to the value of the price paid for the goods missing.
6. PRICE AND PAYMENT
The price charged for goods shall be the price quoted on the acceptance form sent by us to you.
All prices are in £ Sterling and inclusive of VAT.
Please note that outside the EU you may be subject to your own local tax or duty. We do not accept responsibility for these charges and we recommend that you check with your local tax office before placing an order.
Payment is accepted by credit or debit card and is collected once we have sent you an acceptance form. We accept Maestro, Visa, Mastercard, Delta or Solo cards.
Payment details will be collected at the point of order and will be collected once the order is submitted. We use the Protx system which offers a secure payment gateway and has been approved by a number of banks. All the information which you provide in the purchase process is encrypted and a series of security checks are routinely made with your bank.
In addition to our acceptance form you will receive a confirmation e mail from Protx once payment has been effected.
7. COPYRIGHT
The website is owned and operated by Canny Minds. All content within the site, including but not limited to website design, text, graphics, audio and video clips, images, page layout, underlying code and software and the arrangement thereof are the property of Canny Minds or its suppliers and are protected by UK and international copyright and other relevant laws.
All other trademarks, product and company names or logos are the property of their respective owners and may not be used without the prior written consent of Canny Minds or such third parties as may own the trademarks.
Permission is granted to copy electronically or print portions of this website solely for the purpose of placing an order. Any other use of materials on this website for any other purpose is strictly prohibited without written consent from Canny Minds.
8. INTELLECTUAL PROPERTY RIGHTS
No participant or client shall(and each client shall procure that its participants shall not) at any time use any information or materials belonging to Canny Minds , including without prejudice to the foregoing generally any intellectual property rights or know how that may in any way prejudice Norton Media.
9. QUALITY
We warrant that goods supplied will be of a satisfactory quality within the meaning of The Sale of Goods Act 1979. In addition to any legal requirements we will look to operate a full refund or exchange policy for customers who are unhappy with specific purchases made from our site and notify us within a month of purchase.
10. LIABILTY
Neither Canny Minds nor its directors, employees, affiliates or any other representatives will be liable for loss or damages arising from or in connection with the use (or inability to use) the materials, facilities or services offered through our website. This includes but is not limited to indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties. If this clause is unenforceable in whole or in part due to relevant laws then in no circumstance shall Canny Minds’s total liability to you for damages, loss or claims, (including but not limited to negligence), exceed the amount paid by you (if any) for accessing our website. No exclusions of Canny Minds’ liability in these Terms and conditions shall apply to any damages arising from death or personal injury caused by the negligence of Canny Minds or any of its directors, employees or agents.
Canny Minds has taken all reasonable care in the preparation of the content within this website but makes no representation or warranty of any kind with regard to the operation of the website or the information and content provided.
Canny Minds shall not be liable for any loss or damage suffered by you from the use of any information contained in any of the materials on the website. Users should be aware that they use the site at their own personal risk.
Canny Minds makes no representation , warranty or guarantee of the suitability of the Canny Minds’ properties for companies’ purposes, that the use of the Canny Minds properties or account shall be secure, uninterrupted or error free, or that the Canny Minds properties shall function properly in combination with any third party technology, hardware, software, systems or data. The Canny Minds properties are provided ‘as is’ and all conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, title, fitness for a particular purpose, or non-infringement are hereby disclaimed to the maximum extent permitted by the applicable law. The Canny Minds properties may be subject to interruption, limitations, delays, and other problems inherent in the use of internet applications and electronic communications and Canny Minds is not responsible for any such delays, delivery failures or other damage resulting from events beyond Canny Minds’ control.